Faq's

Home Delivery – The ice packs are in the box are defrosted, is that normal?

Yes, the ice packs contain cutting edge fluid that releases its temperature to keep your cake at the required temperature.

Home Delivery – Do you have an allergen list?

Yes – please see here

Home Delivery – Where should I store the cake?

Your cake should be stored in the fridge at around 4 degrees Celsius

Home Delivery – How many people will the cake serve?

We recommend 10-14 on our standard size product and 8-10 on the midi sizes.

Home Delivery – Does the cake contain alcohol?

The only product that contains alcohol is our Limited-Edition Christmas Cheesecake. All other products are alcohol free.

Home Delivery – Are your cakes Vegetarian?

We have just two cakes unsuitable for vegetarians the Rocky Road Mudcake and Rocky Road bites due to the marshmallows.

Home Delivery – Can I track my order?

Yes, once your cake has been collected from us, our courier will send you an email notification with tracking details on.

Home Delivery – How long do the cakes last?

Home Delivery cakes should be consumed as below;

Tortes, Party Cakes, Celebration Cakes and our Dessert Range should be consumed within 5 days
Cheesecakes and Mudcakes should be consumed within 8 days, with the exception of our Mississippi Cheesecake which should be consumed within 5 days

Have you changed your name ?

Yes, we were formerly known as The Cheesecake Shop. The Cake Solution is now an independently owned, British company, providing the same high-quality products it has provided for over 25 years. Our recipes have always been our own, we continue to make and bake in the same way, with the same high-quality ingredients and yes, they are the same size!

Where are your locations and what are your trading hours?

Click here to find your nearest Cake Solution and opening times.

Can I order cakes online?

Of course you can. You can order from our famous range of cakes by 5pm and pick up the next day from 10am.

Can I eat in at The Cake Solution?

Yes ! All our stores have seating for you to enjoy coffee and cake, some stores also have a breakfast and lunch offer.

Do you make custom cake and wedding cakes?

Yes, we do! Drop into your local store who will be able to talk through your requirements and provide a quote for your cake. For some ideas, why not check out our Instagram page

Do you deliver?

Yes, if you are within a 3 mile radius of a store you will be able to find us on Uber Eats and Deliveroo. If you are further afield, please order on our website under Home Delivery.

Do you offer franchising?

Yes, we do. For more information about owning a franchise or changing your current franchise cake business to The Cake Solution, please click here