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FAQ'S

Home Delivery – The ice packs are in the box are defrosted, is that normal?

Yes, the ice packs contain cutting edge fluid that releases its temperature in order to keep your cake at the required temperature.

Home Delivery – Do you have an allergen list?

Yes – please see here

Home Delivery – Where should I store the cake?

In the fridge.

Home Delivery – How many people will the cake serve?

Our cakes serve upto 14 people.

Home Delivery – Does the cake contain alcohol?

No, none of our cakes contain alcohol.

Home Delivery – Is the cake Vegetarian?

Yes, all of our cakes are suitable for Vegetarians

Home Delivery – Can I track my order?

Yes, via https://track.dpd.co.uk/

Enter the tracking number provide on the text message for confirmation of delivery and the postal code of where the cake is being delivered.

Home Delivery – I have placed an order for Home Delivery, when will the cake arrive?

Delivery is guaranteed next day of requested dispatch. E.g. You can order the cake on a Monday for Friday delivery, which means it is dispatched on the Thursday. 

Home Delivery – How long do the cakes last?

  • Tortes, Party cakes, Celebration cakes, and our Dessert Range: please consume within 5 days
  • Cheesecakes and Mudcakes should be consumed within 8 days

Home Delivery – Why is the cake Frozen?

This is to ensure the cake arrives to you safely but also maintains the freshness.

Home Delivery – Can I eat the cake once I receive it?

The cake will come Frozen, so you will have to let it defrost. We recommend placing the cake in the fridge overnight and enjoying the next day. But you can leave the cake out at room temperature for 3-4 hours if you want to eat same day.

Have you rebranded ?

Yes, we were called The Cheesecake Shop, but we are now called The Cake Solution. The reason was to have a brand name that reflected the product range and services we provide. As well as making delicious cheesecakes, we make sponge cakes, mudcakes, party cakes, wedding cakes and much more. Hopefully this helps provide clarity to existing and new customers.

Has your recipe and product range changed as a result of the rebrand?

No. Our recipe and product range is the same as it was when we were called The Cheesecake Shop. They are all still seriously delicious.

Do you still accept the vouchers from The Cheesecake Shop?

Yes, they will be valid until the expiry date.

Who owns The Cake Solution?

The Cake Solution (previously The Cheesecake Shop) is owned privately by Dillan and Neil, both from the Midlands. You can learn more about our history here

How are you handling COVID-19 (Coronavirus) in your locations?

Government food authorities advise us that transmission of COVID-19 through food (cake) is unlikely and there is no evidence of this occurring to date or with previous outbreaks of similar viruses such as SARS or MERS.
The following additional measures have been added to our strict food safety and hygiene practices to minimise the risk of spread:

• Increased scheduled cleaning and sanitisation of our bakery and shop front

• Removal of free sample product

• Washing and sanitising hands between service of every customer

• Our customer touch points are being regularly cleaned and sanitised such as EFTPOS terminal and door handles

• At your request, we can keep an additional distance from you. We are encouraging our team to maintain a 1.5m distance from customers where possible.

If you wish to minimise your time in our store, we strongly encourage you to place an order online for next day pick up.

Where are your locations?

Click here to find your nearest The Cake Solution Shop.

What are your trading hours?

Click here to search the trading hours of your nearest store.

Can I order cakes online?

Of course you can. You can order from our famous range of cakes by 5pm and pick up the next day from 10am.

Can I dine in at The Cake Solution?

Yes, all of our stores have seating for you to savour The Cake Solution’s signature range of products.

Does The Cake Solution make wedding and celebration cakes?

The Cake Solution has a range of wedding and special celebration cakes. It is best to contact your local store for more details. You can also check out our Instagram page to see some of the cakes we have made. 

Do you deliver?

Yes we do via Uber Eats. Please check with Uber Eats for your nearest store and if they deliver to your area.

Does The Cake Solution offer franchising in the UK?

Yes, we do! For more information about owning a franchise, please click here to visit our franchising page.

If you have any further questions, please drop us an email at info@thecakesolution.co.uk